OUR SHIPPING POLICY

Thank you for choosing Dynamis Supplements. This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order, you agree to the terms below.

Free Shipping

Free standard shipping is available on Australian orders over $100 AUD, unless otherwise stated.

Product Nature & Storage Disclaimer

Our products, including creatine gummies, may be sensitive to heat and environmental conditions. Exposure to high temperatures during transit may affect texture, appearance, or consistency (e.g., softening, sticking, or deformation).

While these changes do not necessarily impact product safety or effectiveness, Dynamis Supplements does not guarantee product condition where exposure to heat or improper storage occurs during or after delivery.

Customers are responsible for ensuring appropriate storage conditions upon delivery. Products should be stored in a cool, dry place away from direct sunlight.

Domestic Shipping (Australia)

Processing & Dispatch
Orders placed before 1:00 PM (ACST) are generally processed and dispatched on the same business day.
Orders placed after this time, or on weekends and public holidays, will be processed the next business day.

Processing times are estimates only and may be extended during peak periods.

Estimated Delivery Timeframes

Standard: 2–8 business days

Express: 1–4 business days

All delivery timeframes are estimates only and are not guaranteed.

Shipping Costs
Shipping costs are calculated at checkout based on order size, weight, and delivery location.
Orders over $100 AUD qualify for free standard shipping.

International Shipping

Orders placed before 1:00 PM (ACST) are typically processed and dispatched the same business day, subject to operational capacity.

Shipping costs are calculated at checkout based on parcel weight and destination.

Delivery timeframes are estimates only and may vary due to customs processing, carrier delays, weather conditions, and other factors outside our control.

Customers are responsible for any applicable customs duties, taxes, or import charges.

New Zealand

Estimated Delivery Timeframes

Standard: 2–6 business days
Express: 4–8 business days

Shipping Costs

Standard: $18–$41 AUD
Express: $25–$58 AUD

USA & Canada

Estimated Delivery Timeframes

Standard: 5–15 business days
Express: 3–9 business days

Shipping Costs

Standard: $25–$72 AUD
Express: $42–$88 AUD

UK & Ireland

Estimated Delivery Timeframes

Standard: 4–14 business days
Express: 3–8 business days

Shipping Costs

Standard: $48–$78 AUD
Express: $65–$95 AUD

Temperature & Transit Risk

By placing an order, you acknowledge and accept the risks associated with shipping temperature-sensitive products.

Dynamis Supplements is not responsible for product changes caused by:

Exposure to heat or temperature fluctuations during transit
Delays caused by carriers
Parcels left unattended after delivery

We do not offer refunds or replacements for cosmetic changes such as melting, sticking, or shape deformation.

Carriers

We use third-party carriers, including Australia Post and CouriersPlease, for delivery. Once dispatched, orders are under the control of the carrier.

To the extent permitted by law, we are not liable for delays, loss, or damage caused by third-party delivery services.

Tracking & Delivery Responsibility

Tracking details will be provided once your order has been dispatched.

Customers are responsible for:

Monitoring tracking updates
Ensuring someone is available to receive the parcel where required
Retrieving parcels promptly after delivery

We are not responsible for products that are damaged due to being left unattended or exposed to heat after delivery.

Address Accuracy

Customers must ensure all shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.
Address changes cannot be made once an order has been dispatched.
Additional fees may apply for returned or redirected shipments.

Order Processing & Delays

Same-day dispatch applies to orders placed before 1:00 PM (AEST), subject to stock availability and operational capacity.

We reserve the right to extend processing times during high-demand periods and are not liable for delays outside our control.

Damaged, Lost, or Missing Items

If your order arrives damaged (excluding heat-related changes), incomplete, or is lost in transit, you must contact us within 7 days of the recorded delivery date.

Email: hello@dynamissupplements.com

You may be required to provide:

Proof of purchase
Clear photos of the product and packaging
Details of the issue

All claims are assessed on a case-by-case basis. Resolutions may include replacement, refund, or store credit in accordance with Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law, including guarantees that cannot be excluded.