Refund & Returns Policy — Dynamis Supplements

Last updated: 8/07/2026

1. Your Rights Under Australian Consumer Law

Products sold by Dynamis Supplements come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits, excludes, or attempts to modify these statutory rights.

2. Change of Mind

Because our products are ingestible supplements, we do not accept change-of-mind returns on any item where the tamper-evident seal has been opened or broken, for hygiene and safety reasons.

If your order is unopened, in its original packaging, and in resaleable condition, we accept change-of-mind returns within 30 days of delivery, subject to the following:

• Proof of purchase (order confirmation or receipt) is required.
• The customer is responsible for return shipping costs.
• A refund will be issued to the original payment method once the returned item is received and inspected.
• We do not offer change-of-mind exchanges or refunds on sale or clearance items unless required by law.

Change-of-mind returns are offered as a customer service policy and are not required under the ACL. Where offered, we will honour the terms set out above.

3. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or different from what you ordered, you are entitled to a remedy under the ACL. Please contact us at hello@dynamissupps.com within 7 days of delivery with:

• Your order number
• A description of the fault or issue
• Photos of the product and packaging (where applicable)

Depending on the nature of the problem:

• Major failure (e.g. product is unsafe, significantly different from its description, or does not do what it's meant to do): you may choose a refund or a replacement.
• Minor failure: we will remedy the issue, generally by way of replacement or repair within a reasonable time.

Where a product is faulty, damaged in transit, or incorrectly supplied, we will cover the cost of return shipping and any associated costs of the remedy. We will not require you to pay for the return of faulty goods.

4. What We Cannot Offer a Refund For

Consistent with the ACL, we are not required to provide a refund or replacement if you:

• Simply changed your mind (outside the change-of-mind window described above, or where the seal has been broken)
• Misused the product in a way that caused the problem
• Were aware of the fault or issue before purchasing
• Found the product cheaper elsewhere

5. How Refunds Are Processed

Approved refunds are processed to the original payment method used at checkout. Please allow 2 business days for the refund to appear, depending on your bank or card provider.

6. Subscription Orders

If you are on a Subscribe & Save plan, you may cancel or pause future shipments at any time before the next billing cycle by [managing your subscription here / contacting us at support email]. Cancelling a subscription does not entitle you to a refund for orders already shipped, except as set out in Sections 2 and 3 above.

7. Contact Us

If you have any questions about this policy or want to start a return, contact:

Dynamis Supplements Email: hello@dynamissupps.com

We aim to respond to all enquiries within 2 business days.

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This policy is provided as general information and does not constitute legal advice. We recommend having it reviewed by a qualified Australian solicitor before publishing, to confirm it reflects your specific business circumstances, ABN/entity details, and any state-specific requirements.