Shipping Policy — Dynamis Supplements

Last updated: 8/07/2026

1. Where We Ship

We ship Australia-wide, and also offer international shipping to select destinations.

• Domestic (Australia): standard shipping rates and timeframes as set out below.

 

• International: available at checkout for eligible countries. International shipping costs are higher than domestic rates to reflect actual courier costs, and will always be calculated and displayed at checkout before you pay — you'll never be charged more than what's shown at checkout.

2. Processing Time

Orders are processed and dispatched from our facility within [1–2] business days of payment being confirmed, Monday–Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing the next business day.

During sale periods or high-demand launches, processing times may be extended — if so, we will display an updated estimate at checkout or on the Site.

3. Delivery Timeframes

Domestic (Australia): Once dispatched, estimated delivery times via Australia Post are:

These are estimates provided by Australia Post and are not guaranteed. We track actual delivery performance and will update these estimates if they no longer reflect real-world delivery times. Delays caused by the courier, peak periods, weather, or circumstances outside our control may occur; we'll do our best to keep you informed if we become aware of a delay affecting your order.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight, and the total cost — including shipping — is always shown before you confirm payment.

We offer free standard shipping on orders over $100 AUD. This threshold and any shipping promotion will always be clearly stated on the Site and applied automatically at checkout where eligible — we don't add shipping costs after you've been shown a "free shipping" price.

5. Order Tracking

Once your order is dispatched, you'll receive a confirmation email with a tracking number so you can follow your parcel's progress via Australia Post.

6. Missing, Delayed, or Damaged Parcels

If your order hasn't arrived within the estimated delivery window, or arrives damaged, contact us at hello@dynamissupps.com with your order number. We will investigate directly with Australia Post on your behalf — you will not be directed to resolve the issue with the courier yourself.

• If your order arrives damaged, you're entitled to a remedy under the Australian Consumer Law. See our [Refund & Returns Policy] for details.

 

• If your order is lost in transit and confirmed as such by Australia Post, we will send a replacement or issue a refund, at our discretion.

 

• Please double-check your delivery address at checkout — we are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer, though we'll always do what we reasonably can to help resolve the issue.

7. Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible at hello@dynamissupps.com. We can only make changes if the order has not yet been dispatched.

8. Contact Us

Dynamis Supplements Email: hello@dynamissupps.com

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This policy is provided as general information and does not constitute legal advice. We recommend having it reviewed by a qualified Australian solicitor before publishing, and confirming delivery timeframe estimates reflect actual, tracked performance from your courier — advertising delivery times that don't match reality has been a specific ACCC enforcement focus.